Refund policy

Customer Satisfaction Is Our Priority

At GameTime Custom Designs, we take pride in producing high-quality DTF transfers, custom DTF gang sheets, and personalized products. Because most of our products are made to order and customized specifically for each customer, please review our return and refund policy before placing your order.

Custom & Personalized Products

Due to the personalized nature of our products, custom-made items cannot be returned or exchanged unless:

  • The item arrives damaged.
  • The product has a manufacturing defect.
  • We made an error with your order.
  • You received the wrong item.

This policy applies to:

  • DTF Transfers
  • DTF Gang Sheets
  • Custom Apparel
  • Personalized T-Shirts
  • Hoodies & Sweatshirts
  • Mugs
  • Tumblers
  • Pillows
  • Blankets
  • Tote Bags
  • Personalized Gifts
  • Custom Printed Products

Order Cancellations

Orders may be canceled only before production begins.

Once your order has entered production, it cannot be canceled because materials and labor have already been committed to your custom order.

If you need to cancel an order, please contact us as soon as possible.

Returns

We accept returns only if:

  • You received the wrong item.
  • The product arrived damaged.
  • The item contains a manufacturing defect.
  • There was an error made by GameTime Custom Designs.

Products must be reported within 7 days of delivery.

Damaged or Defective Items

If your order arrives damaged or defective:

  1. Contact us within 7 days of receiving your order.
  2. Include your order number.
  3. Provide clear photos of:
    • The product
    • The shipping package
    • The shipping label
    • The issue or defect

Our team will review your claim and work to resolve the issue as quickly as possible.

Refunds

If your claim is approved, we may provide one of the following:

  • Replacement Product
  • Store Credit
  • Partial Refund
  • Full Refund

The resolution will depend on the specific circumstances of your order.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Custom DTF Transfers
  • Custom DTF Gang Sheets
  • Personalized Apparel
  • Personalized Drinkware
  • Personalized Blankets
  • Personalized Pillows
  • Personalized Tote Bags
  • Sale or Clearance Items
  • Gift Cards
  • Products damaged through misuse or improper application

DTF Transfer Disclaimer

Because application methods and equipment vary, GameTime Custom Designs cannot guarantee results if transfers are applied using incorrect heat press settings or improper techniques.

We recommend following our DTF Heat Press Instructions carefully.

We cannot offer refunds for:

  • Incorrect application
  • Incorrect heat press settings
  • Improper pressure
  • Household iron use
  • Garment damage during pressing
  • Customer application errors

Artwork Responsibility

Customers are responsible for reviewing all uploaded artwork before submitting an order.

Please verify:

  • Design placement
  • Spelling
  • Colors
  • Sizing
  • Image quality

GameTime Custom Designs prints artwork as submitted unless an artwork review or editing service has been requested.

We are not responsible for customer-submitted errors, including spelling mistakes, incorrect sizing, or low-resolution artwork.

Lost or Stolen Packages

Once your order has been shipped and marked as delivered by the shipping carrier, GameTime Custom Designs is not responsible for lost or stolen packages.

If your package appears to be lost:

  • Check your tracking information.
  • Contact the shipping carrier.
  • Reach out to us if you need additional assistance.

Exchanges

Because most products are custom-made, we generally do not offer exchanges.

If we shipped the wrong item or there is a verified manufacturing defect, we will work with you to provide an appropriate solution.

How to Request a Return or Refund

To begin a claim, please contact us with:

  • Full Name
  • Order Number
  • Email Address
  • Description of the Issue
  • Photos of the Product
  • Photos of the Packaging (if applicable)

Providing complete information helps us resolve your request more quickly.

Contact Us

If you have questions about your order or our return policy, we're happy to help.

GameTime Custom Designs

📍 Address
8052 Pebble Creek Court
Indianapolis, IN 46268
United States

📞 Phone
317-364-6100

✉️ Email
gametimecustomdesigns@gmail.com

Our Commitment to You

At GameTime Custom Designs, we stand behind the quality of our work and strive to provide outstanding customer service. If there's ever an issue with your order due to our error or a manufacturing defect, we'll work with you to make it right.

We appreciate your trust in us and look forward to creating high-quality DTF transfers, custom gang sheets, and personalized products you'll enjoy for years to come.